Online University

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Confused about what I signed up for.

I think a lot of clients are like me and signed up as a result of watching a promotional webinar and then talking to someone on the phone.  When you sign up for the package you need to know some of the details you aren't given.  I suddenly found yesterday that I no longer have access to stock charts.  When I talked to tech support, I was told I no longer had the rights to access.  After some discussion, he passed me over to my account representative, who said I had only 6 months' access.  (I joined less than 6 months ago.)  He said it was in my agreement.  What agreement?!!! I was never told about this, received no written agreement, and have still not been told how to remedy the situation.  Do I need to pay something every few months for the charts?  If so, why wasn't this set up at the beginning - and WHY WASN'T I EVER INFORMED OF THIS?  Also, how and when do I get to pay whatever needs to be paid to continue with the charts?  I love the analysts, but the sales and support staff NOT SO MUCH!

  • Robyn Yavorsky
  • Aug 9 2016
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  • Jerry Hill commented
    22 Sep, 2016 01:30pm

    I don't like to receive seminars on e-mail and I cannot attend due to not a member.....Please send me the seminars that I have paid for and not receiving........Also when is the momentium is going to be available?

  • Ferdinand Holcapek commented
    21 Sep, 2016 12:29pm

    I had a similar experience.

  • Alexander M commented
    31 Aug, 2016 08:22am

    This coments seems quite true. Encountered somewhat similar problem, not complaining to cust service team!